Refund & Cancellation Policy

Last Updated: June 2026

This Refund & Cancellation Policy outlines the terms governing cancellations and refunds for services provided by Sarthak Cloud, owned and operated by Ganesh Shankar Padale.

1. Service Cancellation

Customers may request cancellation of services by contacting our support team through the contact details provided below.

Cancellation requests are subject to review and may depend upon the stage of service delivery, contractual commitments, and work already completed.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

Duplicate payments made by mistake.
Incorrect charges due to technical errors.
Failure to deliver the purchased service due to our fault.
Payment deducted but service not activated after verification.

3. Non-Refundable Services

The following services are generally non-refundable:

Software development services.
Website development and design services.
Custom software solutions.
API integration services.
Consulting and technical support services.
Setup and configuration fees.
Domain registration charges.
Hosting services already utilized.

4. Payment Gateway Transactions

For transactions processed through payment gateways:

Refund requests must be initiated by the customer or merchant.
Refund approval is subject to transaction verification.
Banking and payment gateway processing timelines may apply.
Refunds will be credited through the original payment method wherever possible.

5. Refund Processing Time

Once approved, refunds are generally processed within 5 to 10 business days. However, actual credit timelines may vary depending on the customer's bank, card issuer, or payment service provider.

6. Chargebacks and Disputes

Customers are encouraged to contact us before initiating a chargeback. Any chargeback or dispute shall be handled in accordance with the rules and regulations of the applicable payment network and bank.

7. Failed Transactions

If an amount is deducted but the transaction fails, customers should contact us with transaction details. Such cases are reviewed and resolved according to banking and payment gateway procedures.

8. Changes to This Policy

Sarthak Cloud reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice.

9. Contact Information

Ganesh Shankar Padale
Proprietor – Sarthak Cloud
Website: www.sarthakcloud.com
Email: support@sarthakcloud.com